Support
Something not working in a CasaYa app or game? Email us and we will help.
Email us
Write to casaya.apps@proton.me.
What to include
The more of this you send, the faster we can help:
- The name of the app or game.
- Your device and its system version, for example “iPhone 15, iOS 18” or “Pixel 8, Android 15”.
- The app version. You can find it on the app’s store page.
- What happened, and what you expected to happen.
- The steps that lead to the problem, if you know them.
- A screenshot or screen recording, if you can take one.
- Your account email or player ID, if the app has accounts.
Please do not send passwords or card numbers.
When we reply
We reply within 2 business days. Business days are Monday to Friday, Ontario time, not counting public holidays.
Purchases and refunds
Apple and Google handle payments, so refunds go through the store where you bought the item:
If a purchase did not arrive in the app, email us with your receipt and we will look into it.