Delete your account

How to request deletion

1. Email casaya.apps@proton.me from the email address linked to your account.
2. Use the subject “Delete my account”.
3. Tell us the name of the app or game, and your username or player ID. You can find it in the app’s settings.
4. We may reply to confirm that the account is yours.
5. We delete your account and data within 30 days and email you when it is done.

If the app has a “Delete account” button in its settings, you can use that instead. You do not need to have the app installed to make a request by email.

Apps this covers

None of our apps or games have accounts yet. This page applies to every app and game published by CasaYa (CASAYA INC), and each one with accounts will be listed here.

What we delete

• Your account profile: email address, display name and avatar.
• Your saved progress, scores and settings.
• Content you created or posted in the app.
• Identifiers that link your device to your account.

Deletion is permanent. We cannot restore a deleted account.

What we keep, and for how long

• Purchase and tax records: 6 years, as Canadian tax law requires.
• Backups: your data is cleared from our backups within 90 days of deletion.
• A record of your request: up to 2 years, so we can show the deletion was done.
• Information we must keep by law, or need to prevent fraud or abuse: only as long as that need lasts.
• Data that no longer identifies you, such as overall usage numbers, may be kept.

Delete some data without closing your account

You can ask us to delete part of your data and keep your account. Email casaya.apps@proton.me and tell us what to remove, for example your saved progress or something you posted.

Good to know

• Uninstalling an app does not delete your account.
• Apple and Google keep their own record of your purchases. To manage it, use your Apple or Google account settings.
• If you have an active subscription, cancel it in your store account settings. Deleting your account does not cancel it.

Questions

Email casaya.apps@proton.me or read our privacy policy. This page was last updated November 9, 2026.